Privacy Policy
This Privacy Policy describes how Crypto AI Labs LIMITED (“we,” “us,” or “our”) collects, uses, and shares information when you use the websites, applications, APIs, and related services offered at or through cai.com and associated domains (collectively, the “Services”). By using the Services, you agree to this Policy. If you do not agree, do not use the Services.
1. Information we collect
We may collect:
- Account and identity data: Information you provide to create or manage an account, such as your chosen @cai.com identifier, display name, password credentials (stored using industry-standard protections), and verification details.
- Contact and verification data: Email addresses or other contact information you provide for verification, notifications, or support.
- Usage and technical data: Log data, device or browser type, approximate location derived from IP, timestamps, pages or features accessed, diagnostic events, and security signals.
- Communications: Messages you send to us (e.g., support requests) and related metadata.
- Blockchain-related data: Public blockchain addresses, transaction identifiers, and on-chain activity that are inherently public when you interact with digital assets through the Services. We may associate such data with your account.
- API and automation: If you create API keys or connect third-party agents or integrations, we process authentication tokens, request metadata, and operational logs needed to provide those features.
- Payment or on-ramp interactions: Where you use third-party payment or fiat-to-crypto providers, those providers may share limited transaction or compliance data with us as necessary to complete or reconcile the flow.
2. How we use information
We use information to:
- Provide, operate, maintain, and improve the Services;
- Authenticate users, prevent fraud and abuse, and protect security;
- Communicate with you about the Services, including verification, service messages, and (where permitted) marketing;
- Comply with legal obligations and enforce our terms;
- Analyze usage in aggregate or de-identified form to improve product experience.
3. How we share information
We may share information with:
- Service providers who host infrastructure, databases, analytics, email delivery, security, or customer support tools, subject to contractual obligations;
- Blockchain networks and counterparties when you initiate transfers or similar operations—such data may become publicly visible on-chain;
- Payment, liquidity, routing, or compliance partners where required to execute a transaction or meet regulatory expectations;
- Authorities if we believe disclosure is required by law or necessary to protect rights, safety, or the integrity of the Services;
- Corporate transactions such as a merger, acquisition, or asset sale, where information may transfer as part of that transaction.
We do not sell your personal information for money. We may use cookies or similar technologies as described below.
4. Cookies and similar technologies
We and our vendors may use cookies, local storage, and similar technologies for session management, preferences, security, and analytics. You can control cookies through your browser settings; disabling them may limit certain features.
5. International transfers
We may process information in countries other than where you live. Where required, we implement appropriate safeguards; by using the Services you acknowledge such transfers.
6. Retention
We retain information for as long as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Retention periods vary by data category and legal requirements.
7. Security
We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object or port data. To exercise rights, contact us at [email protected]. We may verify your request as permitted by law.
9. Children
The Services are not directed to children under the age required in your jurisdiction to consent to data processing. We do not knowingly collect personal information from children.
10. Third-party services
The Services may link to or embed third-party sites or tools. Their privacy practices are governed by their own policies; we are not responsible for them.
11. Changes
We may update this Policy from time to time. We will post the revised version with an updated “Last updated” date. Continued use after changes constitutes acceptance where permitted by law.
12. Contact
Questions about this Policy: [email protected]
This document is a template for operational alignment only and does not constitute legal advice. Have qualified counsel review it for your entity and jurisdictions before relying on it.